At N.V Ayurveda, we value your trust and strive to provide you with the highest quality Ayurvedic health products. If for any reason you are not fully satisfied with your purchase, we offer a simple and transparent return and refund process.
1. Eligibility for Returns
You may request a return under the following conditions:
The product is damaged, defective, or incorrect at the time of delivery.
The item must be unused, unopened, and in its original packaging.
The return request must be raised within 7 days of delivery.
Returns will not be accepted for opened or used products due to hygiene and safety reasons.
2. Non-Returnable Items
The following are not eligible for return or refund:
Opened or partially used products
Products damaged due to misuse or improper handling
Items returned without original packaging
Products purchased during special offers, discounts, or clearance sales (unless received damaged)
3. How to Initiate a Return
To request a return or replacement, please contact us via:
Customer Care: +91-XXXXXXXXXX
Email: support@nvaurveda.com
WhatsApp: +91-XXXXXXXXXX
Please provide:
Order number
Reason for return
Photos/video of the product (if damaged/incorrect)
Our support team will review your request and guide you through the next steps.
4. Refund Process
After the returned product is received and inspected, refunds will be processed within 5–7 business days.
Refunds will be issued through the original payment method used during purchase.
Shipping charges are non-refundable.
5. Replacement Policy
If you receive a damaged or incorrect product, we will send a free replacement at no additional cost.
Replacements are subject to product availability.
6. Order Cancellation
Orders can be canceled before dispatch only.
Once shipped, the order cannot be canceled but may qualify for return under the terms above.
7. Our Commitment
N.V Ayurveda is committed to providing you a smooth and honest shopping experience. We value your health, trust, and satisfaction, and our team is always here to help.